Shipping policy

Where we ship

We ship to the countries offered at checkout.

Processing time

Orders are processed in 1 to 2 business days when the item is in stock at our fulfillment partner's warehouse, and in 3 to 5 business days otherwise. Processing time is separate from delivery time. You'll receive an email with tracking once your order ships.

Delivery time

Most of our products ship from overseas warehouses. After dispatch, delivery to the United States typically takes 7 to 15 business days. Including processing, most US orders arrive within 8 to 20 business days of ordering.

Delivery to other countries varies by destination and usually takes longer. Email us before you order if you need an estimate for your address.

These are estimates, not guarantees. Carrier delays, customs checks, and holidays can add time.

Tracking

Every order ships with a tracking number, sent by email. On international parcels, tracking may take a few days after dispatch to show its first update.

Orders that ship in more than one parcel

Items in one order can ship from different warehouses and arrive on different days. Each parcel has its own tracking number.

Shipping rates

Shipping costs are calculated at checkout and shown before you pay.

Large items and battery products

Large items, such as desks, can take longer and may ship separately. Some products, including those with batteries, can't be shipped to every destination. If we can't ship an item to your address, we'll contact you and offer a refund.

Customs, duties, and taxes

Depending on your destination, import duties, taxes, or customs fees may apply. They are set by your country and are the buyer's responsibility unless stated at checkout.

Delayed or missing orders

If your tracking hasn't moved in 10 days, or your order hasn't arrived within 25 business days of the order date, email us and we'll investigate with the carrier.

Address errors

Please check your address at checkout. We can't change it after dispatch, and a parcel returned because of an incorrect address may not be refundable.

Damaged or incorrect items

Email us within 14 days of delivery with a photo, and we'll arrange a replacement or refund. See our Refund Policy for details.

Contact

Email enquiries.shopsetlane@gmail.com. We reply as quickly as we can.